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Privacy policy

Privacy policy

Privacy Policy
and Cookies Policy of Lumiverso Ltd.

  1. General Provisions
    1. This Privacy Policy outlines the principles of processing personal data of users of the website www.lumiverso.com (hereinafter referred to as the “Website”) by Lumiverso Sp. z o.o., with its registered office at ul. Krakowska 29E, 50-424 Wrocław, Tax ID: 8992715403 (hereinafter referred to as the “Administrator” or “Lumiverso”).
    2. Personal data is processed in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the Act on the Protection of Personal Data of 10 May 2018 (Journal of Laws of 2018, item 1000).
  2. Types of Processed Personal Data
    1. The Administrator processes users’ personal data while they use the functionalities of the Website and when they contact Lumiverso via the contact form.
    2. The collected data may include:
      • Full name
      • Email address
      • Phone number
      • Company name
      • IP address
      • Cookie identifiers
  3. Purpose and Legal Basis for Data Processing
    1. Lumiverso analyzes user behavior on the Website, including monitoring and collecting information about activity (e.g., viewed sections, frequency, device) to assess and execute marketing activities (Article 6(1)(f) of GDPR).
    2. The Website features a Contact Form through which users may voluntarily submit personal data mentioned in Section 2.2. Deciding to fill out the Contact Form, subscribe to the newsletter, and provide the above-mentioned personal data is voluntary and up to the user. The personal data provided will be used by Lumiverso for sales department contact or for sending marketing newsletters (Article 6(1)(a) of GDPR). The legal basis for processing the data is user consent (Article 6(1)(a) of GDPR). Not providing data will result in the inability to process it for marketing purposes related to products and services offered by the Company.
    3. Lumiverso processes the following user data::
      1. The IP address of the end device solely for ensuring system security (e.g., effective blocking during DDoS attacks).
      2. A unique user identifier generated by a third party acting on behalf of the Administrator and stored in a cookie file for collecting statistical data that helps analyze how users use the Website.
      3. A unique user identifier generated by a third party acting on behalf of the Administrator and stored in a cookie file for session identification, ensuring that changes or selected items are remembered (e.g., users do not need to repeatedly confirm they have read the cookie and privacy policy when navigating the Website).
  4. Storage of Personal Data
    1. Personal data will be stored:
      • For the duration necessary to achieve the purposes for which the data was collected.
      • Until the user withdraws their consent if processing is based on consent.
      • For the time required to establish, assert, or defend against claims in accordance with legal regulations.
  5. User Rights
    1. Users have the right to:
      • Access their personal data.
      • Rectify data.
      • Erase data (“right to be forgotten”).
      • Restrict processing.
      • Data portability.
      • Object to data processing.
      • Withdraw consent at any time.
    2. To exercise these rights, contact the Administrator via email at: info@lumiverso.com.
    3. Users also have the right to file a complaint with the President of the Office for Personal Data Protection (PUODO).
  6. Sharing Personal Data
    1. The Administrator may share personal data with the following categories of entities: Service providers supporting the Administrator, e.g., telecommunication, IT, legal, and accounting service and subcontractors and other entities involved in contract execution and marketing service providers.
    2. The Administrator does not transfer personal data outside the EU/European Economic Area or to international organizations. If such a transfer occurs, it will only be to countries or organizations ensuring an adequate level of personal data protection.
  7. Cookie Policy
    1. The Website uses cookies to:
      1. Provide services.
      2. Tailor Website content to user preferences and optimize its use (e.g., cookies help recognize the user’s device and display the site according to their individual needs).
      3. Analyze website traffic and create statistics to understand how users interact with the Website, enabling improvements to its structure and content.
      4. Run advertising campaigns tailored to the user’s interests.
    2. The Website uses Google Analytics cookies for statistical purposes, allowing the analysis of user interactions with the Website. Detailed information about data collection in this service can be found here: Google Privacy Policy. Social media platforms may also use analytics tools. Detailed information can be found in the privacy policies of respective partners.
    3. Cookies are also used for advertising campaigns on platforms like Meta Ads, LinkedIn Ads, and Google Ads. They enable:
      • Personalization of advertising content.
      • Analysis of campaign effectiveness.
      • Adjustment of ads to user interests and preferences.
      • Running remarketing campaigns.
    4. Information collected via cookies may be shared with advertising partners to execute campaigns. All data is processed following applicable laws, based on user consent, which can be withdrawn anytime through cookie settings.
    5. Users can manage cookies through their browser settings, which may include blocking cookies or being notified each time they are placed on a device. Detailed instructions are available in the browser settings.
  8. Changes and Updates
    1. Any changes to the Privacy Policy will be published on the Website www.lumiverso.com. We recommend regularly reviewing the privacy and cookie policy to stay updated on any changes.
  9. Contact
    1. For questions about this Privacy Policy or the cookie policy, please contact us at: info@lumiverso.com.